Help Center

Get answers to COOP FAQs and connect with COOP customer support in our Help Center.

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Claims & Coverage

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Roadside Coverage

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Roadside Coverage

Who is responsible for costs once COOP Roadside Assistance is called?

Who is responsible for the costs incurred depends on the nature of the issue.

How does COOP Roadside Assistance work?

Whether your vehicle needs a tow, replacement tire, or other service our vendors will travel to you to help get you back on the road.

What comes with COOP’s Roadside Assistance?

Each rental comes with access to 24/7 Roadside Assistance and our trusted network of authorized vendors.

What if I need another vehicle while the one I rented is being repaired?

We cannot guarantee a replacement vehicle will be available. If you need another vehicle to continue your routes, please use the COOP platform.

What information will the roadside agent need?

When requesting roadside assistance, be sure to have the following information available for the agent to effectively dispatch service.

Will I be responsible for the days the vehicle is down due to repairs?

Depending on the cause of the breakdown, your reservation may be ended early. Please contact our Customer Service Team if you need additional information or have any questions.