We are thrilled to announce some of the newest features of the COOP by Ryder platform. User-to-user chat and credit card preference options will give your business even more control of your reservations. Our team of experts is dedicated to enhancing our technology to better serve your business.
We know that in logistics, communication is key. Owners can provide quality customer service to their Renters so that they rate the reservation highly, and potentially come back to rent with them again. Meanwhile, Renters can message reservation vehicles’ Owners directly whenever necessary.
Your business can use user-to-user chat via desktop or mobile, so that day-to-day communications go smoothly wherever you are. Access your reservations to see all the reservation details you should need. Now, when one reservation needs a personal touch, you can just directly message the other user.
How to start chatting:
Some examples of good messages include: “where are the keys to the glovebox?”, or “Sorry to deny your extension request, we need to bring the vehicle in for preventative maintenance,“ or “I would be happy to rent the vehicle to you again, please request a reservation anytime!”
Keep your Rental billing payments seamless. Now you can add a credit card and select which card you would like to make your primary and which your backup. If for some reason your first card does not work, a backup credit card will be charged. So you can make sure that your reservation request gets approved without any delay. And if you need to change which card is your primary, you can make these changes with just a few clicks at any time.
How to add a backup credit card:
Log in to your account to check out these features today!
Atlantic Trailer Leasing found itself at a pivotal crossroads, they sought innovative ways to enhance profitability without the expense of a large sales team. Enter COOP by Ryder—an innovative fleet optimization and rental platform that allowed Atlantic Trailer Leasing to increase trailer utilization tenfold.
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